Shipping Policy

Effective Date: 18.04.2025

Thank you for shopping with DUGUZ! We’re committed to delivering your favorite pet wellness products quickly and safely. Below you’ll find all the details regarding our shipping process.

1. Shipping Coverage

We currently ship across India.
International shipping is not available at this time.

2. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • Orders placed after 2 PM IST will be processed the next business day.

  • During peak periods, processing times may be slightly delayed. We appreciate your patience.

3. Delivery Time

Standard delivery times after dispatch:

Location Type Estimated Delivery
Metro Cities 2–4 business days
Tier 2 & 3 Cities 3–6 business days
Remote/Rural Areas 5–9 business days

Note: Delivery time may vary due to unforeseen logistics delays, weather, or public holidays.

4. Shipping Charges

Order Value Shipping Fee
Below ₹499 ₹49 (standard rate)
₹499 & above Free Shipping

5. Order Tracking

Once your order is shipped, you will receive a confirmation email and/or WhatsApp message with your tracking number and a link to track your shipment in real-time.

If you don't receive tracking details within 3 days of ordering, feel free to contact us.

6. Delayed or Lost Orders

If your package hasn’t arrived within the expected time frame:

  1. Check your tracking link for updates

  2. Contact the courier company (details in tracking email)

  3. Still need help? Reach out to us at info.duguz@gmail.com

We’ll investigate and ensure you’re taken care of!

7. Damaged Packages

If you receive a damaged or tampered package, please:

  • Take clear photos of the package before opening

  • Email us at info.duguz@gmail.com within 24 hours of delivery

We will assess the situation and send a replacement if applicable.

8. Address Issues

Please ensure your shipping address and contact number are correct before placing your order. We are not responsible for delivery issues due to:

  • Incorrect/incomplete address

  • Unreachable phone number

  • Recipient unavailable at delivery

9. Contact Us

For any shipping-related queries or issues:

📧 Email: info.duguz@gmail.com
📞 Phone: +91 
🌐 Website: www.duguz.com