Privacy Policy

Effective Date: 18.04.2025

At DUGUZ, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website duguz.com, make purchases, or interact with us in any way.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal and non-personal information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping & billing addresses

  • Payment information (processed securely via third-party gateways)

  • Purchase history

b. Non-Personal Information

  • Browser type and version

  • IP address

  • Pages visited and time spent on site

  • Device type and OS

2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

  • Processing and fulfilling orders

  • Sending order updates, newsletters, and promotional content

  • Improving our website and user experience

  • Responding to customer service inquiries

  • Ensuring transaction security and fraud prevention

  • Complying with legal requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share it with trusted third parties for the following purposes:

  • Payment processors (e.g., Razorpay, PayPal)

  • Shipping and delivery partners (e.g., Delhivery, Shiprocket)

  • Marketing platforms (e.g., email services like Mailchimp)

  • Analytics providers (e.g., Google Analytics)

These third parties are obligated to use your information solely to perform tasks on our behalf.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Recognize repeat visitors

  • Store preferences

  • Track usage patterns

  • Deliver personalized content and offers

You can control cookie settings in your browser at any time.

5. Email Communication

With your consent, we may send you:

  • Order confirmations and updates

  • Product launches and promotions

  • Educational content related to pet health and wellness

You can unsubscribe anytime via the link at the bottom of our emails.

6. Data Security

We implement industry-standard security measures to protect your data. All transactions are encrypted via SSL and payment details are processed through PCI-compliant gateways.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing

  • File a complaint with your local data authority

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

DUGUZ Customer Support
📧 Email: info.duguz@gmail.com
📞 Phone: +91..........
🌐 Website: www.duguz.com