Return & Refund Policy

Effective Date: 15.04.2025

At DUGUZ, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. This policy outlines the terms for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item was purchased directly from duguz.com

  • The return is initiated within 7 days of delivery

  • The product is unused, unopened, and in its original packaging

  • You have the proof of purchase (order confirmation or receipt)

We do not accept returns for:

  • Opened, used, or tampered products

  • Items marked as "Final Sale" or "Non-Returnable"

  • Digital downloads or services

2. How to Request a Return

To initiate a return, please contact our support team at:

📧 info.duguz@gmail.com
📞 +91..............

Include:

  • Your order number

  • Reason for return

  • Photo of the product (if damaged or defective)

Once approved, we’ll provide you with return instructions and the return shipping address.

3. Refunds

Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.

You’ll be notified via email once your refund is approved or denied.

Note: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product).

4. Exchanges

We offer free exchanges for:

  • Damaged or defective products

  • Wrong items sent

In such cases, please contact us within 3 days of receiving the order, and we will replace the item at no extra cost.

5. Cancellations

Orders can be canceled before they are shipped. Once shipped, the order will fall under our return policy.

To cancel your order quickly, reach out to us at support@duguz.com or via WhatsApp/chat support.

6. Shipping Costs for Returns

  • Customer-initiated returns: Return shipping is at your expense.

  • DUGUZ-initiated returns (damaged/wrong items): We cover the return shipping cost.

7. Need Help?

We’re always happy to assist. For return and refund-related queries, reach out to:

DUGUZ Customer Support
📧 Email: info.duguz@gmail.com
🌐 Website: www.duguz.com