FAQ's

Whether you want to know how our natural medicines work, how to administer them, or how to track your order, you’ll find clear answers here to help you care for your dog with confidence. support@duguz.com.

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Need Help?

At DUGUZ, your pet’s health and your peace of mind are our top priorities. If you ever need assistance — whether it’s about choosing the right product, understanding dosage, tracking your order, or resolving an issue — we’re here to help.

Pre Sale Questions

DUGUZ is a trusted brand specializing in natural and effective pet medicines for dogs. Our range includes drops, sprays, and lotions that support digestion, joint health, ear and oral hygiene, weight management, and overall wellness.

Yes, our products are carefully formulated with natural and vet-approved ingredients. Most are suitable for dogs of all breeds and ages. For puppies under 3 months or senior dogs with special conditions, we recommend consulting your vet before use.
Our formulations are designed to be gentle and safe. Side effects are rare, but if your pet shows any unusual reaction, stop use immediately and consult a veterinarian.
Each product page includes detailed information about its benefits and recommended usage. If you’re unsure, check our “Product Guide” or contact our support team for personalized advice.
No prescription is required. Our products are available directly to pet parents without needing a vet’s prescription.
Yes, DUGUZ products are formulated under strict quality standards, tested for safety, and comply with Indian veterinary product guidelines.
Each product comes with clear instructions on the label. Most drops can be mixed with food or water, while sprays and lotions are for external use. Please follow the usage guide provided with the product.
You can purchase directly from our official website DUGUZ.com or from trusted marketplaces and pet stores.

Technical Questions

Keep products in a cool, dry place away from direct sunlight and moisture. Always close the cap tightly after use and keep out of reach of children and pets.
Most DUGUZ medicines have a 24-month shelf life from the date of manufacture. Please check the packaging for the exact expiry date.
Yes, most of our products can be used together since they target different health needs (e.g., digestion + joint health). However, always follow dosage instructions and avoid overuse.
In case of accidental overdose, immediately consult your veterinarian and provide them with the product name and ingredients listed on the packaging.
Yes. Dosage guidelines are mentioned on each product label and are generally based on your dog’s weight and age. If in doubt, consult our support team or your vet.
In most cases, DUGUZ products can be safely combined with vet-prescribed medications. However, if your dog is on strong medication or has chronic conditions, it’s best to consult your vet first.
Currently, our products are formulated specifically for dogs. They should not be used on cats or other animals unless specifically mentioned on the packaging.
While we don’t replace veterinary advice, our team can guide you on product selection and usage. For serious health concerns, always consult a certified vet.
If the nozzle or dropper is blocked, rinse it with warm water and dry before reuse. Do not poke sharp objects inside as it may damage the dispenser.
Once shipped, you’ll receive a tracking link via Email. You can also log in to your account on duguz.com to check order status.
Unable to find satisfactory answers ? Contact Support